Meeting Technology Head-On: Insurance Implications

Insurance is an information-driven legal product with a risk-driven financial wrap. As the business of insurance collides head-on with changing technology (whether information or telecommunications technologies), the insurance industry must understand and know how to react to how technology:

  • Alters the landscape of risk
  • Impacts the set of activity / value chains that comprise the business of insurance
  • Improves costs by eliminating or streamlining business processes [why don’t insurance executives first ask if the process they are streamlining should be done at all?!]
  • Reshapes the nature of communication and collaboration (whether within the boundaries of the insurance company; across its walls to the field force and distribution channels; or amongst all customers, prospects and other key stakeholders)
Published in: on July 26, 2009 at 1:52 pm  Leave a Comment  
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